Refund policy


Returns are currently not permitted through CARATBRANDOFFICIAL website.

Please feel free to address any additional questions you may have to our Customer Care Representative by writing us an email to 


Cancellations or changes to orders already processed are not accepted at this time. 

Presently, all CARAT Footwear Co. products are shipped out of our warehouse in Kuwait.


The customer is primarily responsible for the shipment of any return items within the time limit and is responsible for passing on all shipment tracking information to an authorized CARAT Footwer Co. representative after prior coordination.


Exchanges will be processed up to 5 days from receipt of goods if the return item

is deemed to be in satisfactory condition by the CARAT Footwear Co. warehouse.