Shipping, Returns And Exchanges

The exact duration for your country will be displayed on Checkout.

We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

The following destinations are shipped to on a DDP (Delivery Duty Paid) basis:

Austria	France	Monaco	Switzerland
Bahrain	Germany	Netherlands	Taiwan
Belgium	Greece	Norway	Thailand
Canada	Indonesia	Oman	United Arab Emirates
China	Ireland	Portugal	United Kingdom
Croatia	Italy	Qatar	United Kingdom – Jersey
Cyprus	Kuwait	Romania	United States
Czech Republic	Liechtenstein	Saudi Arabia	Vatican City
Denmark	Luxembourg	Spain
Finland	Malta	Sweden

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.

 

Exchanges will only be processed for full-price items up to 7 days from the date of confirmed delivery of goods.

Returns and Exchanges are not possible for sale, discounted or custom-made items.

In order to exchange products, requested for the exchange must be of the same value or higher. We will not exchange products for lower value than the original item purchased…

Customs duties and sales taxes are non-refundable through CARATBRANDOIFFICIA. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

For exchanges to be accepted, all goods and packaging must be in the exact

condition they arrived in, with no scuffing, dirt, staining, breakages, damage to or

loss of materials.

 

Please feel free to address any additional questions you may have to our Customer Care Representative by writing us an email to info@caratbrandofficial.com 

Cancellations or changes to orders already processed are not accepted at this time. 

The customer is primarily responsible for the shipment of any return items within the time limit and is responsible for passing on all shipment tracking information to an authorized CARAT Footwer Co. representative after prior coordination.

 

Exchanges will be processed up to 5 days from receipt of goods if the return item

is deemed to be in satisfactory condition by the CARAT Footwear Co. warehouse.